Rustica Return Policy
We are very proud of the decorative door hardware that we offer and want you to be perfectly satisfied with each of your purchases. If for any reason you are not completely satisfied, we will promptly provide a full refund of your purchase. Custom orders are non-returnable. Merchandise returned for customer convenience is subject to a 25% restocking fee.
To return any product purchased from Rustica Hardware, you’ll be required to follow the procedures that apply to your circumstances, outlined below:
Damages in shipping and manufacturers defects:
If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to contact Rustica Haredware within 30 days. We will arrange the shipping of your damaged merchandise back to Rustica Hardware and will re-issue a replacement order.
The returned order must be received by Rustica Hardware within 30 days of the receipt of your order to insure the process of your replacement order.
Customer Choice return:
For all returns excluding damages or defects that you choose to return, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. You are responsible to ship the order back to Rustica Hardware. You may use the shipping carrier that is most convenient for you. You are required to contact Rustica Hardware return it to within 30 days of receipt of your order. The returned order must be received by Rustica Home within 30 days of receipt of your order, to process a refund. Merchandise returned for customer convenience is subject to a 25% restocking fee.
Rustica Hardware Customer Care & Service:
Our experienced customer service representatives are available to talk live with you Monday through Friday 8:00 am- 5:00 pm Mountain Standard Time.
You may place an order at any time 24 hours a day 7 days a week using our secure online ordering process.